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Heber Valley Medical Center - Profile, Major Services, Health Measures, and Patient Experience

The following tables show the profile, major inpatient hospital services, 30-day mortality measures, and patient hospital experience survey at Heber Valley Medical Center.

Basic Information

Address: 1485 South Highway 40, Heber City, UT 84032         Phone: 435-654-2500
Hospital Type: Critical Access Hospitals         Emergency Services: Yes
Hospital Owner: Voluntary non-profit - Private

30-Day Mortality Measures

The 30-day mortality rate at Heber Valley Medical Center was calculated by CMS (Centers for Medicare & Medicaid Services) using Medicare claims and eligibility information as well as VA administrative information.

Measure Name Result
Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Attack No data are available from the hospital for this measure
Hospital 30-Day Death (Mortality) Rates from Heart Failure Not Available
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Failure Number of Cases Too Small
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure Not Available
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure Not Available
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Failure 7
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Failure The number of cases is too small (fewer than 25) to reliably tell how well the hospital is performing
Hospital 30-Day Death (Mortality) Rates from Pneumonia 14.3
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Pneumonia No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 9.6
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 20.5
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Pneumonia 33
Footnote - Hospital 30-Day Death (Mortality) Rates from Pneumonia

Patient Hospital Experience Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey is a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. This survey at Heber Valley Medical Center is administered to a random sample of adult inpatients between 48 hours and six weeks after discharge.

Survey Question Result
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 3%
Percent of patients who reported that their nurses "Usually" communicated well. 12%
Percent of patients who reported that their nurses "Always" communicated well. 85%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 3%
Percent of patients who reported that their doctors "Usually" communicated well. 9%
Percent of patients who reported that their doctors "Always" communicated well. 88%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 2%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 25%
Percent of patients who reported that they "Always" received help as soon as they wanted. 73%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 5%
Percent of patients who reported that their pain was "Usually" well controlled. 13%
Percent of patients who reported that their pain was "Always" well controlled. 82%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 8%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 22%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 70%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 4%
Percent of patients who reported that their room and bathroom were "Usually" clean. 20%
Percent of patients who reported that their room and bathroom were "Always" clean. 76%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 5%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 31%
Percent of patients who reported that the area around their room was "Always" quiet at night. 64%
Percent of patients who reported that YES,they were given information about what to do during their recovery at home. 92%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 8%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 5%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 16%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 79%
Percent of patients who reported NO,they would not recommend the hospital. 2%
Percent of patients who reported YES,they would probably recommend the hospital. 16%
Percent of patients who reported YES,they would definitely recommend the hospital. 82%
Number of Completed Surveys Fewer than 100
Survey Response Rate Percent 41%
Hospital Footnote Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance




Related:
Rating of Utah Hospitals by Patient Experience.
All Medicare hospitals in Utah.