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Timpanogos Regional Hospital - Profile, Major Services, Health Measures, and Patient Experience

The following tables show the profile, major inpatient hospital services, 30-day mortality measures, and patient hospital experience survey at Timpanogos Regional Hospital.

Basic Information

Address: 750 West 800 North, Orem, UT 84057         Phone: 801-714-6800
Hospital Type: Acute Care Hospitals         Emergency Services: Yes
Hospital Owner: Proprietary

Major Inpatient Hospital Services

The information in this table reflects inpatient hospital services provided by Timpanogos Regional Hospital to Medicare beneficiaries.

Service Name Number of Cases Treated i
Major joint replacement or reattachment of lower extremity without MCC66
Heart failure and shock with CC14
Acute myocardial infarction, discharged alive without CC/MCC<11 (*)
Acute myocardial infarction, discharged alive with MCC<11 (*)
Acute myocardial infarction, discharged alive with CC<11 (*)
Heart failure and shock with MCC<11 (*)
Chronic obstructive pulmonary disease without CC/MCC<11 (*)
Chronic obstructive pulmonary disease with MCC<11 (*)
Chronic obstructive pulmonary disease with CC<11 (*)
Simple pneumonia and pleurisy with MCC<11 (*)
Chest Pain<11 (*)
Cardiac valve and oth maj cardiothoracic proc without card cath with MCC<11 (*)
Cardiac valve and oth maj cardiothoracic proc without card cath with CC<11 (*)
Major cardiovasc procedures with MCC or thoracic aortic aneurysm repair<11 (*)
Cardiac defibrillator implant without cardiac cath without MCC<11 (*)
Cardiac defibrillator implant without cardiac cath with MCC<11 (*)
Cardiac defib implant with cardiac cath without AMI/HF/shock with MCC<11 (*)
Extracranial procedures without CC/MCC<11 (*)
Coronary bypass without cardiac cath without MCC<11 (*)
Coronary bypass without cardiac cath with MCC<11 (*)
Permanent cardiac pacemaker implant without CC/MCC<11 (*)
Permanent cardiac pacemaker implant with CC<11 (*)
Perc cardiovasc proc with drug-eluting stent without MCC<11 (*)
Laparoscopic cholecystectomy without c.d.e. without CC/MCC<11 (*)
Laparoscopic cholecystectomy without c.d.e. with MCC<11 (*)
Laparoscopic cholecystectomy without c.d.e. with CC<11 (*)
Hernia procedures except inguinal and femoral with MCC<11 (*)
Major small and large bowel procedures without CC/MCC<11 (*)
Major small and large bowel procedures with CC<11 (*)
Major small and large bowel procedures with MCC<11 (*)
Cervical spinal fusion without CC/MCC<11 (*)
Cervical spinal fusion with MCC<11 (*)
Spinal fusion except cervical without MCC<11 (*)
Back and neck proc exc spinal fusion without CC/MCC<11 (*)
Back and neck proc exc spinal fusion with CC/MCC or disc device/neurostim<11 (*)
Bilateral or multiple major joint procs of lower extremity without MCC<11 (*)
Major joint replacement or reattachment of lower extremity with MCC<11 (*)
Revision of hip or knee replacement without CC/MCC<11 (*)
Revision of hip or knee replacement with CC<11 (*)
Kidney and ureter procedures for neoplasm without CC/MCC<11 (*)
Kidney and ureter procedures for neoplasm with CC<11 (*)
Transurethral prostatectomy without CC/MCC<11 (*)
Transurethral prostatectomy with CC/MCC<11 (*)
Female reproductive system reconstructive procedures<11 (*)
Uterine and adnexa proc for non-malignancy without CC/MCC<11 (*)

Note: (*) indicates data cannot be disclosed to protect personal health information due to the small number of Medicare patients.
CC: Complicating or Comorbid condition; MCC: Major Complicating or Comorbid Condition.

30-Day Mortality Measures

The 30-day mortality rate at Timpanogos Regional Hospital was calculated by CMS (Centers for Medicare & Medicaid Services) using Medicare claims and eligibility information as well as VA administrative information.

Measure Name Result
Hospital 30-Day Death (Mortality) Rates from Heart Attack 16.9
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Attack No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 13.2
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 21.7
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Attack 57
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Attack
Hospital 30-Day Death (Mortality) Rates from Heart Failure 12.2
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Failure No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 8.7
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 16.8
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Failure 41
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Failure
Hospital 30-Day Death (Mortality) Rates from Pneumonia 10.3
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Pneumonia No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 7
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 15.1
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Pneumonia 55
Footnote - Hospital 30-Day Death (Mortality) Rates from Pneumonia

Patient Hospital Experience Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey is a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. This survey at Timpanogos Regional Hospital is administered to a random sample of adult inpatients between 48 hours and six weeks after discharge.

Survey Question Result
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 5%
Percent of patients who reported that their nurses "Usually" communicated well. 21%
Percent of patients who reported that their nurses "Always" communicated well. 74%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 5%
Percent of patients who reported that their doctors "Usually" communicated well. 17%
Percent of patients who reported that their doctors "Always" communicated well. 78%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 8%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 27%
Percent of patients who reported that they "Always" received help as soon as they wanted. 65%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 6%
Percent of patients who reported that their pain was "Usually" well controlled. 25%
Percent of patients who reported that their pain was "Always" well controlled. 69%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 20%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 24%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 56%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 6%
Percent of patients who reported that their room and bathroom were "Usually" clean. 20%
Percent of patients who reported that their room and bathroom were "Always" clean. 74%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 7%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 33%
Percent of patients who reported that the area around their room was "Always" quiet at night. 60%
Percent of patients who reported that YES,they were given information about what to do during their recovery at home. 87%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 13%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 8%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 23%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 69%
Percent of patients who reported NO,they would not recommend the hospital. 6%
Percent of patients who reported YES,they would probably recommend the hospital. 24%
Percent of patients who reported YES,they would definitely recommend the hospital. 70%
Number of Completed Surveys 300 or more
Survey Response Rate Percent 38%
Hospital Footnote