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Utah Valley Regional Medical Center - Profile, Major Services, Health Measures, and Patient Experience

The following tables show the profile, major inpatient hospital services, 30-day mortality measures, and patient hospital experience survey at Utah Valley Regional Medical Center.

Basic Information

Address: 1034 North 500 West, Provo, UT 84604         Phone: 801-373-7850
Hospital Type: Acute Care Hospitals         Emergency Services: Yes
Hospital Owner: Voluntary non-profit - Private

Major Inpatient Hospital Services

The information in this table reflects inpatient hospital services provided by Utah Valley Regional Medical Center to Medicare beneficiaries.

Service Name Number of Cases Treated i
Major joint replacement or reattachment of lower extremity without MCC266
Perc cardiovasc proc with drug-eluting stent without MCC114
Spinal fusion except cervical without MCC108
Heart failure and shock with CC64
Simple pneumonia and pleurisy with MCC41
Back and neck proc exc spinal fusion without CC/MCC36
Cervical spinal fusion without CC/MCC33
Heart failure and shock with MCC32
Permanent cardiac pacemaker implant without CC/MCC32
Chest Pain26
Major small and large bowel procedures with CC23
Back and neck proc exc spinal fusion with CC/MCC or disc device/neurostim20
Revision of hip or knee replacement with CC20
Uterine and adnexa proc for non-malignancy without CC/MCC20
Cardiac defibrillator implant without cardiac cath without MCC19
Laparoscopic cholecystectomy without c.d.e. without CC/MCC19
Heart failure and shock without CC/MCC18
Cardiac valve and oth maj cardiothoracic proc without card cath with CC18
Permanent cardiac pacemaker implant with CC18
Major cardiovasc procedures with MCC or thoracic aortic aneurysm repair17
Extracranial procedures without CC/MCC17
Acute myocardial infarction, discharged alive with CC16
Laparoscopic cholecystectomy without c.d.e. with CC15
Major small and large bowel procedures with MCC15
Major joint replacement or reattachment of lower extremity with MCC15
Transurethral prostatectomy without CC/MCC15
Coronary bypass without cardiac cath without MCC14
Chronic obstructive pulmonary disease with MCC13
Revision of hip or knee replacement without CC/MCC13
Laparoscopic cholecystectomy without c.d.e. with MCC12
Acute myocardial infarction, discharged alive without CC/MCC<11 (*)
Acute myocardial infarction, discharged alive with MCC<11 (*)
Chronic obstructive pulmonary disease without CC/MCC<11 (*)
Chronic obstructive pulmonary disease with CC<11 (*)
Diabetes with MCC<11 (*)
Cardiac valve and oth maj cardiothoracic proc without card cath without CC/MCC<11 (*)
Cardiac valve and oth maj cardiothoracic proc without card cath with MCC<11 (*)
Cardiac defibrillator implant without cardiac cath with MCC<11 (*)
Cardiac defib implant with cardiac cath without AMI/HF/shock without MCC<11 (*)
Cardiac defib implant with cardiac cath without AMI/HF/shock with MCC<11 (*)
Extracranial procedures with CC<11 (*)
Coronary bypass without cardiac cath with MCC<11 (*)
Cholecystectomy except by laparoscope without c.d.e. with MCC<11 (*)
Hernia procedures except inguinal and femoral without CC/MCC<11 (*)
Hernia procedures except inguinal and femoral with MCC<11 (*)
Hernia procedures except inguinal and femoral with CC<11 (*)
Major small and large bowel procedures without CC/MCC<11 (*)
Stomach, esophageal duodenal proc without CC/MCC<11 (*)
Cervical spinal fusion with MCC<11 (*)
Cervical spinal fusion with CC<11 (*)
Spinal fusion except cervical with MCC<11 (*)
Bilateral or multiple major joint procs of lower extremity without MCC<11 (*)
Revision of hip or knee replacement with MCC<11 (*)
Biopsies of musculoskeletal system and connective tissue with MCC<11 (*)
Other musculoskelet sys and conn tiss O.R. proc with MCC<11 (*)
Kidney and ureter procedures for neoplasm without CC/MCC<11 (*)
Kidney and ureter procedures for neoplasm with CC<11 (*)
Kidney and ureter procedures for non-neoplasm with MCC<11 (*)
Transurethral procedures with MCC<11 (*)
Other kidney and urinary tract procedures with MCC<11 (*)
Other kidney and urinary tract procedures with CC<11 (*)
Transurethral prostatectomy with CC/MCC<11 (*)
Female reproductive system reconstructive procedures<11 (*)

Note: (*) indicates data cannot be disclosed to protect personal health information due to the small number of Medicare patients.
CC: Complicating or Comorbid condition; MCC: Major Complicating or Comorbid Condition.

30-Day Mortality Measures

The 30-day mortality rate at Utah Valley Regional Medical Center was calculated by CMS (Centers for Medicare & Medicaid Services) using Medicare claims and eligibility information as well as VA administrative information.

Measure Name Result
Hospital 30-Day Death (Mortality) Rates from Heart Attack 13.6
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Attack No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 10.6
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 17.1
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Attack 302
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Attack
Hospital 30-Day Death (Mortality) Rates from Heart Failure 15.6
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Failure Worse than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 12.5
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 19.2
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Failure 270
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Failure
Hospital 30-Day Death (Mortality) Rates from Pneumonia 16
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Pneumonia Worse than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 12.6
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 19.9
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Pneumonia 231
Footnote - Hospital 30-Day Death (Mortality) Rates from Pneumonia

Patient Hospital Experience Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey is a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. This survey at Utah Valley Regional Medical Center is administered to a random sample of adult inpatients between 48 hours and six weeks after discharge.

Survey Question Result
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 2%
Percent of patients who reported that their nurses "Usually" communicated well. 19%
Percent of patients who reported that their nurses "Always" communicated well. 79%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 3%
Percent of patients who reported that their doctors "Usually" communicated well. 16%
Percent of patients who reported that their doctors "Always" communicated well. 81%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 6%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 27%
Percent of patients who reported that they "Always" received help as soon as they wanted. 67%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 5%
Percent of patients who reported that their pain was "Usually" well controlled. 25%
Percent of patients who reported that their pain was "Always" well controlled. 70%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 18%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 20%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 62%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 8%
Percent of patients who reported that their room and bathroom were "Usually" clean. 22%
Percent of patients who reported that their room and bathroom were "Always" clean. 70%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 11%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 37%
Percent of patients who reported that the area around their room was "Always" quiet at night. 52%
Percent of patients who reported that YES,they were given information about what to do during their recovery at home. 89%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 11%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 6%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 19%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 75%
Percent of patients who reported NO,they would not recommend the hospital. 2%
Percent of patients who reported YES,they would probably recommend the hospital. 19%
Percent of patients who reported YES,they would definitely recommend the hospital. 79%
Number of Completed Surveys 300 or more
Survey Response Rate Percent 45%
Hospital Footnote