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Crystal Clinic Orthopaedic Center - Profile, Major Services, Health Measures, and Patient Experience

The following tables show the profile, major inpatient hospital services, 30-day mortality measures, and patient hospital experience survey at Crystal Clinic Orthopaedic Center.

Basic Information

Address: 444 North Main Street, Akron, OH 44310         Phone: 330-668-4040
Hospital Type: Acute Care Hospitals         Emergency Services:
Hospital Owner: Proprietary

Major Inpatient Hospital Services

The information in this table reflects inpatient hospital services provided by Crystal Clinic Orthopaedic Center to Medicare beneficiaries.

Service Name Number of Cases Treated i
Major joint replacement or reattachment of lower extremity without MCC512
Spinal fusion except cervical without MCC106
Back and neck proc exc spinal fusion without CC/MCC73
Back and neck proc exc spinal fusion with CC/MCC or disc device/neurostim38
Revision of hip or knee replacement with CC34
Cervical spinal fusion without CC/MCC30
Major joint replacement or reattachment of lower extremity with MCC15
Cervical spinal fusion with CC<11 (*)
Spinal fusion except cervical with MCC<11 (*)
Major shoulder or elbow joint procedures with CC/MCC<11 (*)
Bilateral or multiple major joint procs of lower extremity without MCC<11 (*)
Bilateral or multiple major joint procs of lower extremity with MCC<11 (*)
Revision of hip or knee replacement without CC/MCC<11 (*)
Revision of hip or knee replacement with MCC<11 (*)
Biopsies of musculoskeletal system and connective tissue without CC/MCC<11 (*)
Biopsies of musculoskeletal system and connective tissue with CC<11 (*)

Note: (*) indicates data cannot be disclosed to protect personal health information due to the small number of Medicare patients.
CC: Complicating or Comorbid condition; MCC: Major Complicating or Comorbid Condition.

30-Day Mortality Measures

The 30-day mortality rate at Crystal Clinic Orthopaedic Center was calculated by CMS (Centers for Medicare & Medicaid Services) using Medicare claims and eligibility information as well as VA administrative information.

Measure Name Result
Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Attack No data are available from the hospital for this measure
Hospital 30-Day Death (Mortality) Rates from Heart Failure Not Available
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Failure Not Available
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure Not Available
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure Not Available
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Failure Not Available
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Failure No data are available from the hospital for this measure
Hospital 30-Day Death (Mortality) Rates from Pneumonia Not Available
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Pneumonia Not Available
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia Not Available
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia Not Available
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Pneumonia Not Available
Footnote - Hospital 30-Day Death (Mortality) Rates from Pneumonia No data are available from the hospital for this measure

Patient Hospital Experience Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey is a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. This survey at Crystal Clinic Orthopaedic Center is administered to a random sample of adult inpatients between 48 hours and six weeks after discharge.

Survey Question Result
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 2%
Percent of patients who reported that their nurses "Usually" communicated well. 16%
Percent of patients who reported that their nurses "Always" communicated well. 82%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 4%
Percent of patients who reported that their doctors "Usually" communicated well. 15%
Percent of patients who reported that their doctors "Always" communicated well. 81%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 8%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 28%
Percent of patients who reported that they "Always" received help as soon as they wanted. 64%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 7%
Percent of patients who reported that their pain was "Usually" well controlled. 20%
Percent of patients who reported that their pain was "Always" well controlled. 73%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 17%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 16%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 67%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 6%
Percent of patients who reported that their room and bathroom were "Usually" clean. 21%
Percent of patients who reported that their room and bathroom were "Always" clean. 73%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 11%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 36%
Percent of patients who reported that the area around their room was "Always" quiet at night. 53%
Percent of patients who reported that YES,they were given information about what to do during their recovery at home. 90%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 10%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 6%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 22%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 72%
Percent of patients who reported NO,they would not recommend the hospital. 3%
Percent of patients who reported YES,they would probably recommend the hospital. 22%
Percent of patients who reported YES,they would definitely recommend the hospital. 75%
Number of Completed Surveys 300 or more
Survey Response Rate Percent 55%
Hospital Footnote