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Memorial Hospital, The - Profile, Major Services, Health Measures, and Patient Experience

The following tables show the profile, major inpatient hospital services, 30-day mortality measures, and patient hospital experience survey at Memorial Hospital, The.

Basic Information

Address: 3073 White Mountain Highway, North Conway, NH 03860         Phone: 603-356-5461
Hospital Type: Critical Access Hospitals         Emergency Services: Yes
Hospital Owner: Voluntary non-profit - Private

30-Day Mortality Measures

The 30-day mortality rate at Memorial Hospital, The was calculated by CMS (Centers for Medicare & Medicaid Services) using Medicare claims and eligibility information as well as VA administrative information.

Measure Name Result
Hospital 30-Day Death (Mortality) Rates from Heart Attack 16.2
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Attack No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 12.4
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 20.9
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Attack 39
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Attack
Hospital 30-Day Death (Mortality) Rates from Heart Failure 12.9
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Failure No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 9.3
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 17.4
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Failure 92
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Failure
Hospital 30-Day Death (Mortality) Rates from Pneumonia 14.5
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Pneumonia No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 10.7
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 19.6
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Pneumonia 122
Footnote - Hospital 30-Day Death (Mortality) Rates from Pneumonia

Patient Hospital Experience Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey is a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. This survey at Memorial Hospital, The is administered to a random sample of adult inpatients between 48 hours and six weeks after discharge.

Survey Question Result
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 3%
Percent of patients who reported that their nurses "Usually" communicated well. 15%
Percent of patients who reported that their nurses "Always" communicated well. 82%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 4%
Percent of patients who reported that their doctors "Usually" communicated well. 12%
Percent of patients who reported that their doctors "Always" communicated well. 84%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 8%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 24%
Percent of patients who reported that they "Always" received help as soon as they wanted. 68%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 6%
Percent of patients who reported that their pain was "Usually" well controlled. 22%
Percent of patients who reported that their pain was "Always" well controlled. 72%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 14%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 19%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 67%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 8%
Percent of patients who reported that their room and bathroom were "Usually" clean. 18%
Percent of patients who reported that their room and bathroom were "Always" clean. 74%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 10%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 37%
Percent of patients who reported that the area around their room was "Always" quiet at night. 53%
Percent of patients who reported that YES,they were given information about what to do during their recovery at home. 92%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 8%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 7%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 22%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 71%
Percent of patients who reported NO,they would not recommend the hospital. 5%
Percent of patients who reported YES,they would probably recommend the hospital. 24%
Percent of patients who reported YES,they would definitely recommend the hospital. 71%
Number of Completed Surveys Between 100 and 299
Survey Response Rate Percent 28%
Hospital Footnote