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Franklin Regional Hospital - Profile, Major Services, Health Measures, and Patient Experience

The following tables show the profile, major inpatient hospital services, 30-day mortality measures, and patient hospital experience survey at Franklin Regional Hospital.

Basic Information

Address: 15 Aiken Avenue, Franklin, NH 03235         Phone: 603-934-2060
Hospital Type: Critical Access Hospitals         Emergency Services: Yes
Hospital Owner: Voluntary non-profit - Private

30-Day Mortality Measures

The 30-day mortality rate at Franklin Regional Hospital was calculated by CMS (Centers for Medicare & Medicaid Services) using Medicare claims and eligibility information as well as VA administrative information.

Measure Name Result
Hospital 30-Day Death (Mortality) Rates from Heart Attack 17
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Attack No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 13.3
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 21.5
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Attack 41
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Attack
Hospital 30-Day Death (Mortality) Rates from Heart Failure 15
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Failure No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 11.1
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 19.7
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Failure 74
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Failure
Hospital 30-Day Death (Mortality) Rates from Pneumonia 13.2
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Pneumonia No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 10
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 17.1
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Pneumonia 151
Footnote - Hospital 30-Day Death (Mortality) Rates from Pneumonia

Patient Hospital Experience Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey is a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. This survey at Franklin Regional Hospital is administered to a random sample of adult inpatients between 48 hours and six weeks after discharge.

Survey Question Result
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 8%
Percent of patients who reported that their nurses "Usually" communicated well. 18%
Percent of patients who reported that their nurses "Always" communicated well. 74%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 10%
Percent of patients who reported that their doctors "Usually" communicated well. 16%
Percent of patients who reported that their doctors "Always" communicated well. 74%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 6%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 26%
Percent of patients who reported that they "Always" received help as soon as they wanted. 68%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 6%
Percent of patients who reported that their pain was "Usually" well controlled. 27%
Percent of patients who reported that their pain was "Always" well controlled. 67%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 26%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 14%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 60%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 5%
Percent of patients who reported that their room and bathroom were "Usually" clean. 15%
Percent of patients who reported that their room and bathroom were "Always" clean. 80%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 9%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 32%
Percent of patients who reported that the area around their room was "Always" quiet at night. 59%
Percent of patients who reported that YES,they were given information about what to do during their recovery at home. 82%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 18%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 19%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 20%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 61%
Percent of patients who reported NO,they would not recommend the hospital. 12%
Percent of patients who reported YES,they would probably recommend the hospital. 26%
Percent of patients who reported YES,they would definitely recommend the hospital. 62%
Number of Completed Surveys Fewer than 100
Survey Response Rate Percent
Hospital Footnote Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance