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New London Hospital - Profile, Major Services, Health Measures, and Patient Experience

The following tables show the profile, major inpatient hospital services, 30-day mortality measures, and patient hospital experience survey at New London Hospital.

Basic Information

Address: 273 County Road, New London, NH 03257         Phone: 603-526-2911
Hospital Type: Critical Access Hospitals         Emergency Services: Yes
Hospital Owner: Voluntary non-profit - Private

30-Day Mortality Measures

The 30-day mortality rate at New London Hospital was calculated by CMS (Centers for Medicare & Medicaid Services) using Medicare claims and eligibility information as well as VA administrative information.

Measure Name Result
Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Attack Number of Cases Too Small
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Attack 23
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Attack The number of cases is too small (fewer than 25) to reliably tell how well the hospital is performing
Hospital 30-Day Death (Mortality) Rates from Heart Failure 12
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Failure No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 8.7
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 16.1
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Failure 80
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Failure
Hospital 30-Day Death (Mortality) Rates from Pneumonia 14.7
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Pneumonia No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 10.6
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 20
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Pneumonia 107
Footnote - Hospital 30-Day Death (Mortality) Rates from Pneumonia

Patient Hospital Experience Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey is a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. This survey at New London Hospital is administered to a random sample of adult inpatients between 48 hours and six weeks after discharge.

Survey Question Result
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 4%
Percent of patients who reported that their nurses "Usually" communicated well. 16%
Percent of patients who reported that their nurses "Always" communicated well. 80%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 7%
Percent of patients who reported that their doctors "Usually" communicated well. 11%
Percent of patients who reported that their doctors "Always" communicated well. 82%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 5%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 19%
Percent of patients who reported that they "Always" received help as soon as they wanted. 76%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 4%
Percent of patients who reported that their pain was "Usually" well controlled. 23%
Percent of patients who reported that their pain was "Always" well controlled. 73%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 13%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 24%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 63%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 6%
Percent of patients who reported that their room and bathroom were "Usually" clean. 12%
Percent of patients who reported that their room and bathroom were "Always" clean. 82%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 6%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 39%
Percent of patients who reported that the area around their room was "Always" quiet at night. 55%
Percent of patients who reported that YES,they were given information about what to do during their recovery at home. 86%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 14%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 8%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 20%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 72%
Percent of patients who reported NO,they would not recommend the hospital. 3%
Percent of patients who reported YES,they would probably recommend the hospital. 24%
Percent of patients who reported YES,they would definitely recommend the hospital. 73%
Number of Completed Surveys Between 100 and 299
Survey Response Rate Percent 38%
Hospital Footnote