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Concord Hospital - Profile, Major Services, Health Measures, and Patient Experience

The following tables show the profile, major inpatient hospital services, 30-day mortality measures, and patient hospital experience survey at Concord Hospital.

Basic Information

Address: 250 Pleasant St, Concord, NH 03301         Phone: 603-225-2711
Hospital Type: Acute Care Hospitals         Emergency Services: Yes
Hospital Owner: Voluntary non-profit - Private

Major Inpatient Hospital Services

The information in this table reflects inpatient hospital services provided by Concord Hospital to Medicare beneficiaries.

Service Name Number of Cases Treated i
Major joint replacement or reattachment of lower extremity without MCC502
Heart failure and shock with CC149
Chronic obstructive pulmonary disease with MCC106
Simple pneumonia and pleurisy with MCC95
Heart failure and shock with MCC88
Chronic obstructive pulmonary disease with CC88
Chronic obstructive pulmonary disease without CC/MCC84
Spinal fusion except cervical without MCC55
Back and neck proc exc spinal fusion without CC/MCC53
Heart failure and shock without CC/MCC50
Chest Pain50
Perc cardiovasc proc with drug-eluting stent without MCC40
Permanent cardiac pacemaker implant without CC/MCC36
Acute myocardial infarction, discharged alive with MCC27
Acute myocardial infarction, discharged alive with CC22
Major small and large bowel procedures with CC22
Permanent cardiac pacemaker implant with CC20
Revision of hip or knee replacement without CC/MCC20
Extracranial procedures without CC/MCC19
Major small and large bowel procedures without CC/MCC17
Major joint replacement or reattachment of lower extremity with MCC17
Laparoscopic cholecystectomy without c.d.e. without CC/MCC15
Major small and large bowel procedures with MCC14
Acute myocardial infarction, discharged alive without CC/MCC13
Coronary bypass without cardiac cath without MCC13
Cardiac valve and oth maj cardiothoracic proc without card cath with CC11
Bilateral or multiple major joint procs of lower extremity without MCC11
Female reproductive system reconstructive procedures11
Diabetes with MCC<11 (*)
Cardiac valve and oth maj cardiothoracic proc without card cath without CC/MCC<11 (*)
Cardiac valve and oth maj cardiothoracic proc without card cath with MCC<11 (*)
Major cardiovasc procedures with MCC or thoracic aortic aneurysm repair<11 (*)
Cardiac defibrillator implant without cardiac cath without MCC<11 (*)
Cardiac defib implant with cardiac cath without AMI/HF/shock without MCC<11 (*)
Cardiac defib implant with cardiac cath without AMI/HF/shock with MCC<11 (*)
Extracranial procedures with CC<11 (*)
Coronary bypass without cardiac cath with MCC<11 (*)
Laparoscopic cholecystectomy without c.d.e. with MCC<11 (*)
Laparoscopic cholecystectomy without c.d.e. with CC<11 (*)
Cholecystectomy except by laparoscope without c.d.e. with MCC<11 (*)
Hernia procedures except inguinal and femoral without CC/MCC<11 (*)
Hernia procedures except inguinal and femoral with MCC<11 (*)
Hernia procedures except inguinal and femoral with CC<11 (*)
Stomach, esophageal duodenal proc without CC/MCC<11 (*)
Cervical spinal fusion without CC/MCC<11 (*)
Cervical spinal fusion with MCC<11 (*)
Cervical spinal fusion with CC<11 (*)
Spinal fusion except cervical with MCC<11 (*)
Back and neck proc exc spinal fusion with CC/MCC or disc device/neurostim<11 (*)
Major shoulder or elbow joint procedures with CC/MCC<11 (*)
Revision of hip or knee replacement with MCC<11 (*)
Revision of hip or knee replacement with CC<11 (*)
Other musculoskelet sys and conn tiss O.R. proc with MCC<11 (*)
Kidney and ureter procedures for neoplasm without CC/MCC<11 (*)
Kidney and ureter procedures for neoplasm with MCC<11 (*)
Kidney and ureter procedures for neoplasm with CC<11 (*)
Kidney and ureter procedures for non-neoplasm with MCC<11 (*)
Transurethral procedures with MCC<11 (*)
Other kidney and urinary tract procedures with MCC<11 (*)
Other kidney and urinary tract procedures with CC<11 (*)
Transurethral prostatectomy without CC/MCC<11 (*)
Transurethral prostatectomy with CC/MCC<11 (*)
Uterine and adnexa proc for non-malignancy without CC/MCC<11 (*)

Note: (*) indicates data cannot be disclosed to protect personal health information due to the small number of Medicare patients.
CC: Complicating or Comorbid condition; MCC: Major Complicating or Comorbid Condition.

30-Day Mortality Measures

The 30-day mortality rate at Concord Hospital was calculated by CMS (Centers for Medicare & Medicaid Services) using Medicare claims and eligibility information as well as VA administrative information.

Measure Name Result
Hospital 30-Day Death (Mortality) Rates from Heart Attack 16.5
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Attack No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 13.5
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 20.2
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Attack 259
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Attack
Hospital 30-Day Death (Mortality) Rates from Heart Failure 13.1
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Failure No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 10.8
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 15.6
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Failure 521
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Failure
Hospital 30-Day Death (Mortality) Rates from Pneumonia 11.4
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Pneumonia No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 9.3
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 13.8
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Pneumonia 582
Footnote - Hospital 30-Day Death (Mortality) Rates from Pneumonia

Patient Hospital Experience Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey is a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. This survey at Concord Hospital is administered to a random sample of adult inpatients between 48 hours and six weeks after discharge.

Survey Question Result
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 2%
Percent of patients who reported that their nurses "Usually" communicated well. 14%
Percent of patients who reported that their nurses "Always" communicated well. 84%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 4%
Percent of patients who reported that their doctors "Usually" communicated well. 13%
Percent of patients who reported that their doctors "Always" communicated well. 83%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 7%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 20%
Percent of patients who reported that they "Always" received help as soon as they wanted. 73%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 5%
Percent of patients who reported that their pain was "Usually" well controlled. 19%
Percent of patients who reported that their pain was "Always" well controlled. 76%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 13%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 19%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 68%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 7%
Percent of patients who reported that their room and bathroom were "Usually" clean. 18%
Percent of patients who reported that their room and bathroom were "Always" clean. 75%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 9%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 31%
Percent of patients who reported that the area around their room was "Always" quiet at night. 60%
Percent of patients who reported that YES,they were given information about what to do during their recovery at home. 88%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 12%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 4%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 19%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 77%
Percent of patients who reported NO,they would not recommend the hospital. 2%
Percent of patients who reported YES,they would probably recommend the hospital. 14%
Percent of patients who reported YES,they would definitely recommend the hospital. 84%
Number of Completed Surveys 300 or more
Survey Response Rate Percent 42%
Hospital Footnote