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Health Center Northwest - Profile, Major Services, Health Measures, and Patient Experience

The following tables show the profile, major inpatient hospital services, 30-day mortality measures, and patient hospital experience survey at Health Center Northwest.

Basic Information

Address: 320 Sunnyview Lane, Kalispell, MT 59901         Phone: 406-751-7550
Hospital Type: Acute Care Hospitals         Emergency Services:
Hospital Owner: Proprietary

Major Inpatient Hospital Services

The information in this table reflects inpatient hospital services provided by Health Center Northwest to Medicare beneficiaries.

Service Name Number of Cases Treated i
Major joint replacement or reattachment of lower extremity without MCC86
Uterine and adnexa proc for non-malignancy without CC/MCC11
Chronic obstructive pulmonary disease without CC/MCC<11 (*)
Simple pneumonia and pleurisy with MCC<11 (*)
Laparoscopic cholecystectomy without c.d.e. without CC/MCC<11 (*)
Stomach, esophageal duodenal proc without CC/MCC<11 (*)
Revision of hip or knee replacement without CC/MCC<11 (*)
Revision of hip or knee replacement with MCC<11 (*)
Revision of hip or knee replacement with CC<11 (*)
Kidney and ureter procedures for neoplasm with CC<11 (*)
Transurethral prostatectomy without CC/MCC<11 (*)
Transurethral prostatectomy with CC/MCC<11 (*)

Note: (*) indicates data cannot be disclosed to protect personal health information due to the small number of Medicare patients.
CC: Complicating or Comorbid condition; MCC: Major Complicating or Comorbid Condition.

30-Day Mortality Measures

The 30-day mortality rate at Health Center Northwest was calculated by CMS (Centers for Medicare & Medicaid Services) using Medicare claims and eligibility information as well as VA administrative information.

Measure Name Result
Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Attack No data are available from the hospital for this measure
Hospital 30-Day Death (Mortality) Rates from Heart Failure Not Available
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Failure Number of Cases Too Small
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure Not Available
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure Not Available
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Failure 1
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Failure The number of cases is too small (fewer than 25) to reliably tell how well the hospital is performing
Hospital 30-Day Death (Mortality) Rates from Pneumonia Not Available
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Pneumonia Number of Cases Too Small
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia Not Available
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia Not Available
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Pneumonia 7
Footnote - Hospital 30-Day Death (Mortality) Rates from Pneumonia The number of cases is too small (fewer than 25) to reliably tell how well the hospital is performing

Patient Hospital Experience Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey is a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. This survey at Health Center Northwest is administered to a random sample of adult inpatients between 48 hours and six weeks after discharge.

Survey Question Result
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 4%
Percent of patients who reported that their nurses "Usually" communicated well. 17%
Percent of patients who reported that their nurses "Always" communicated well. 79%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 4%
Percent of patients who reported that their doctors "Usually" communicated well. 9%
Percent of patients who reported that their doctors "Always" communicated well. 87%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 7%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 19%
Percent of patients who reported that they "Always" received help as soon as they wanted. 74%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 6%
Percent of patients who reported that their pain was "Usually" well controlled. 24%
Percent of patients who reported that their pain was "Always" well controlled. 70%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 18%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 17%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 65%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 8%
Percent of patients who reported that their room and bathroom were "Usually" clean. 15%
Percent of patients who reported that their room and bathroom were "Always" clean. 77%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 4%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 26%
Percent of patients who reported that the area around their room was "Always" quiet at night. 70%
Percent of patients who reported that YES,they were given information about what to do during their recovery at home. 90%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 10%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 6%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 16%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 78%
Percent of patients who reported NO,they would not recommend the hospital. 4%
Percent of patients who reported YES,they would probably recommend the hospital. 15%
Percent of patients who reported YES,they would definitely recommend the hospital. 81%
Number of Completed Surveys Between 100 and 299
Survey Response Rate Percent 48%
Hospital Footnote