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Memorial Medical Center Of West Michigan - Profile, Major Services, Health Measures, and Patient Experience

The following tables show the profile, major inpatient hospital services, 30-day mortality measures, and patient hospital experience survey at Memorial Medical Center Of West Michigan.

Basic Information

Address: 1 N Atkinson Drive, Ludington, MI 49431         Phone: 231-843-2591
Hospital Type: Acute Care Hospitals         Emergency Services: Yes
Hospital Owner: Voluntary non-profit - Other

Major Inpatient Hospital Services

The information in this table reflects inpatient hospital services provided by Memorial Medical Center Of West Michigan to Medicare beneficiaries.

Service Name Number of Cases Treated i
Major joint replacement or reattachment of lower extremity without MCC66
Chronic obstructive pulmonary disease with MCC39
Heart failure and shock with CC28
Chronic obstructive pulmonary disease with CC20
Simple pneumonia and pleurisy with MCC20
Major small and large bowel procedures with CC19
Chronic obstructive pulmonary disease without CC/MCC15
Heart failure and shock without CC/MCC13
Heart failure and shock with MCC13
Acute myocardial infarction, discharged alive with MCC<11 (*)
Acute myocardial infarction, discharged alive with CC<11 (*)
Diabetes with MCC<11 (*)
Chest Pain<11 (*)
Extracranial procedures without CC/MCC<11 (*)
Extracranial procedures with CC<11 (*)
Laparoscopic cholecystectomy without c.d.e. without CC/MCC<11 (*)
Laparoscopic cholecystectomy without c.d.e. with CC<11 (*)
Cholecystectomy except by laparoscope without c.d.e. with MCC<11 (*)
Hernia procedures except inguinal and femoral without CC/MCC<11 (*)
Hernia procedures except inguinal and femoral with MCC<11 (*)
Hernia procedures except inguinal and femoral with CC<11 (*)
Major small and large bowel procedures without CC/MCC<11 (*)
Major small and large bowel procedures with MCC<11 (*)
Stomach, esophageal duodenal proc without CC/MCC<11 (*)
Major joint replacement or reattachment of lower extremity with MCC<11 (*)
Revision of hip or knee replacement without CC/MCC<11 (*)
Revision of hip or knee replacement with CC<11 (*)
Kidney and ureter procedures for non-neoplasm with MCC<11 (*)
Transurethral procedures with MCC<11 (*)
Transurethral prostatectomy without CC/MCC<11 (*)
Transurethral prostatectomy with CC/MCC<11 (*)
Female reproductive system reconstructive procedures<11 (*)
Uterine and adnexa proc for non-malignancy without CC/MCC<11 (*)

Note: (*) indicates data cannot be disclosed to protect personal health information due to the small number of Medicare patients.
CC: Complicating or Comorbid condition; MCC: Major Complicating or Comorbid Condition.

30-Day Mortality Measures

The 30-day mortality rate at Memorial Medical Center Of West Michigan was calculated by CMS (Centers for Medicare & Medicaid Services) using Medicare claims and eligibility information as well as VA administrative information.

Measure Name Result
Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Attack Number of Cases Too Small
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack Not Available
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Attack 21
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Attack The number of cases is too small (fewer than 25) to reliably tell how well the hospital is performing
Hospital 30-Day Death (Mortality) Rates from Heart Failure 11.8
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Failure No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 8.7
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 16
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Failure 123
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Failure
Hospital 30-Day Death (Mortality) Rates from Pneumonia 12.9
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Pneumonia No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 10.1
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 16.3
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Pneumonia 247
Footnote - Hospital 30-Day Death (Mortality) Rates from Pneumonia

Patient Hospital Experience Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey is a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. This survey at Memorial Medical Center Of West Michigan is administered to a random sample of adult inpatients between 48 hours and six weeks after discharge.

Survey Question Result
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 4%
Percent of patients who reported that their nurses "Usually" communicated well. 18%
Percent of patients who reported that their nurses "Always" communicated well. 78%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 4%
Percent of patients who reported that their doctors "Usually" communicated well. 15%
Percent of patients who reported that their doctors "Always" communicated well. 81%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 5%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 22%
Percent of patients who reported that they "Always" received help as soon as they wanted. 73%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 6%
Percent of patients who reported that their pain was "Usually" well controlled. 24%
Percent of patients who reported that their pain was "Always" well controlled. 70%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 18%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 21%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 61%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 7%
Percent of patients who reported that their room and bathroom were "Usually" clean. 19%
Percent of patients who reported that their room and bathroom were "Always" clean. 74%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 10%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 37%
Percent of patients who reported that the area around their room was "Always" quiet at night. 53%
Percent of patients who reported that YES,they were given information about what to do during their recovery at home. 87%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 13%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 8%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 22%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 70%
Percent of patients who reported NO,they would not recommend the hospital. 5%
Percent of patients who reported YES,they would probably recommend the hospital. 28%
Percent of patients who reported YES,they would definitely recommend the hospital. 67%
Number of Completed Surveys 300 or more
Survey Response Rate Percent 34%
Hospital Footnote