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The Queens Medical Center - Profile, Major Services, Health Measures, and Patient Experience

The following tables show the profile, major inpatient hospital services, 30-day mortality measures, and patient hospital experience survey at The Queens Medical Center.

Basic Information

Address: 1301 Punchbowl St, Honolulu, HI 96813         Phone: 808-538-9011
Hospital Type: Acute Care Hospitals         Emergency Services: Yes
Hospital Owner: Voluntary non-profit - Private

Major Inpatient Hospital Services

The information in this table reflects inpatient hospital services provided by The Queens Medical Center to Medicare beneficiaries.

Service Name Number of Cases Treated i
Major joint replacement or reattachment of lower extremity without MCC192
Heart failure and shock with CC77
Perc cardiovasc proc with drug-eluting stent without MCC70
Heart failure and shock with MCC54
Simple pneumonia and pleurisy with MCC54
Chronic obstructive pulmonary disease with MCC47
Acute myocardial infarction, discharged alive with MCC38
Chest Pain37
Spinal fusion except cervical without MCC34
Major small and large bowel procedures with CC32
Acute myocardial infarction, discharged alive without CC/MCC30
Chronic obstructive pulmonary disease with CC30
Acute myocardial infarction, discharged alive with CC29
Uterine and adnexa proc for non-malignancy without CC/MCC26
Heart failure and shock without CC/MCC25
Coronary bypass without cardiac cath without MCC25
Permanent cardiac pacemaker implant without CC/MCC25
Extracranial procedures without CC/MCC24
Chronic obstructive pulmonary disease without CC/MCC22
Transurethral prostatectomy without CC/MCC21
Cardiac valve and oth maj cardiothoracic proc without card cath with CC20
Cardiac defibrillator implant without cardiac cath without MCC19
Kidney and ureter procedures for neoplasm with CC19
Major small and large bowel procedures with MCC18
Cervical spinal fusion without CC/MCC18
Major cardiovasc procedures with MCC or thoracic aortic aneurysm repair17
Kidney and ureter procedures for neoplasm without CC/MCC17
Major small and large bowel procedures without CC/MCC16
Permanent cardiac pacemaker implant with CC15
Cardiac valve and oth maj cardiothoracic proc without card cath with MCC14
Coronary bypass without cardiac cath with MCC13
Laparoscopic cholecystectomy without c.d.e. with MCC12
Other kidney and urinary tract procedures with CC12
Cardiac defibrillator implant without cardiac cath with MCC11
Diabetes with MCC<11 (*)
Cardiac valve and oth maj cardiothoracic proc without card cath without CC/MCC<11 (*)
Cardiac defib implant with cardiac cath without AMI/HF/shock without MCC<11 (*)
Cardiac defib implant with cardiac cath without AMI/HF/shock with MCC<11 (*)
Extracranial procedures with CC<11 (*)
Laparoscopic cholecystectomy without c.d.e. without CC/MCC<11 (*)
Laparoscopic cholecystectomy without c.d.e. with CC<11 (*)
Cholecystectomy except by laparoscope without c.d.e. with MCC<11 (*)
Hernia procedures except inguinal and femoral without CC/MCC<11 (*)
Hernia procedures except inguinal and femoral with MCC<11 (*)
Hernia procedures except inguinal and femoral with CC<11 (*)
Stomach, esophageal duodenal proc without CC/MCC<11 (*)
Cervical spinal fusion with MCC<11 (*)
Cervical spinal fusion with CC<11 (*)
Spinal fusion except cervical with MCC<11 (*)
Back and neck proc exc spinal fusion without CC/MCC<11 (*)
Back and neck proc exc spinal fusion with CC/MCC or disc device/neurostim<11 (*)
Major shoulder or elbow joint procedures without CC/MCC<11 (*)
Bilateral or multiple major joint procs of lower extremity without MCC<11 (*)
Major joint replacement or reattachment of lower extremity with MCC<11 (*)
Revision of hip or knee replacement without CC/MCC<11 (*)
Revision of hip or knee replacement with MCC<11 (*)
Revision of hip or knee replacement with CC<11 (*)
Biopsies of musculoskeletal system and connective tissue without CC/MCC<11 (*)
Biopsies of musculoskeletal system and connective tissue with MCC<11 (*)
Biopsies of musculoskeletal system and connective tissue with CC<11 (*)
Other musculoskelet sys and conn tiss O.R. proc with MCC<11 (*)
Kidney and ureter procedures for neoplasm with MCC<11 (*)
Kidney and ureter procedures for non-neoplasm with MCC<11 (*)
Transurethral procedures with MCC<11 (*)
Other kidney and urinary tract procedures without CC/MCC<11 (*)
Other kidney and urinary tract procedures with MCC<11 (*)
Transurethral prostatectomy with CC/MCC<11 (*)
Female reproductive system reconstructive procedures<11 (*)

Note: (*) indicates data cannot be disclosed to protect personal health information due to the small number of Medicare patients.
CC: Complicating or Comorbid condition; MCC: Major Complicating or Comorbid Condition.

30-Day Mortality Measures

The 30-day mortality rate at The Queens Medical Center was calculated by CMS (Centers for Medicare & Medicaid Services) using Medicare claims and eligibility information as well as VA administrative information.

Measure Name Result
Hospital 30-Day Death (Mortality) Rates from Heart Attack 15
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Attack No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 12.4
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 18.1
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Attack 346
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Attack
Hospital 30-Day Death (Mortality) Rates from Heart Failure 12.2
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Failure No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 9.7
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 15.2
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Failure 329
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Failure
Hospital 30-Day Death (Mortality) Rates from Pneumonia 13.3
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Pneumonia No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 10.8
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 16.1
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Pneumonia 350
Footnote - Hospital 30-Day Death (Mortality) Rates from Pneumonia

Patient Hospital Experience Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey is a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. This survey at The Queens Medical Center is administered to a random sample of adult inpatients between 48 hours and six weeks after discharge.

Survey Question Result
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 4%
Percent of patients who reported that their nurses "Usually" communicated well. 20%
Percent of patients who reported that their nurses "Always" communicated well. 76%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 5%
Percent of patients who reported that their doctors "Usually" communicated well. 18%
Percent of patients who reported that their doctors "Always" communicated well. 77%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 11%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 28%
Percent of patients who reported that they "Always" received help as soon as they wanted. 61%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 6%
Percent of patients who reported that their pain was "Usually" well controlled. 25%
Percent of patients who reported that their pain was "Always" well controlled. 69%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 17%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 23%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 60%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 7%
Percent of patients who reported that their room and bathroom were "Usually" clean. 20%
Percent of patients who reported that their room and bathroom were "Always" clean. 73%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 13%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 34%
Percent of patients who reported that the area around their room was "Always" quiet at night. 53%
Percent of patients who reported that YES,they were given information about what to do during their recovery at home. 81%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 19%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 6%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 20%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 74%
Percent of patients who reported NO,they would not recommend the hospital. 2%
Percent of patients who reported YES,they would probably recommend the hospital. 19%
Percent of patients who reported YES,they would definitely recommend the hospital. 79%
Number of Completed Surveys 300 or more
Survey Response Rate Percent 36%
Hospital Footnote There were discrepancies in the data collection process