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Manchester Memorial Hospital - Profile, Major Services, Health Measures, and Patient Experience

The following tables show the profile, major inpatient hospital services, 30-day mortality measures, and patient hospital experience survey at Manchester Memorial Hospital.

Basic Information

Address: 71 Haynes St, Manchester, CT 06040         Phone: 860-647-4780
Hospital Type: Acute Care Hospitals         Emergency Services: Yes
Hospital Owner: Voluntary non-profit - Private

Major Inpatient Hospital Services

The information in this table reflects inpatient hospital services provided by Manchester Memorial Hospital to Medicare beneficiaries.

Service Name Number of Cases Treated i
Major joint replacement or reattachment of lower extremity without MCC110
Simple pneumonia and pleurisy with MCC102
Heart failure and shock with MCC82
Heart failure and shock with CC60
Major small and large bowel procedures with CC34
Heart failure and shock without CC/MCC32
Chronic obstructive pulmonary disease with MCC26
Chest Pain20
Major small and large bowel procedures without CC/MCC20
Chronic obstructive pulmonary disease with CC19
Acute myocardial infarction, discharged alive with MCC18
Permanent cardiac pacemaker implant without CC/MCC16
Acute myocardial infarction, discharged alive with CC14
Permanent cardiac pacemaker implant with CC14
Major small and large bowel procedures with MCC13
Transurethral prostatectomy without CC/MCC13
Laparoscopic cholecystectomy without c.d.e. with CC12
Acute myocardial infarction, discharged alive without CC/MCC<11 (*)
Chronic obstructive pulmonary disease without CC/MCC<11 (*)
Diabetes with MCC<11 (*)
Major cardiovasc procedures with MCC or thoracic aortic aneurysm repair<11 (*)
Extracranial procedures with CC<11 (*)
Laparoscopic cholecystectomy without c.d.e. without CC/MCC<11 (*)
Laparoscopic cholecystectomy without c.d.e. with MCC<11 (*)
Hernia procedures except inguinal and femoral without CC/MCC<11 (*)
Hernia procedures except inguinal and femoral with MCC<11 (*)
Stomach, esophageal duodenal proc without CC/MCC<11 (*)
Major joint replacement or reattachment of lower extremity with MCC<11 (*)
Revision of hip or knee replacement without CC/MCC<11 (*)
Revision of hip or knee replacement with MCC<11 (*)
Biopsies of musculoskeletal system and connective tissue with CC<11 (*)
Kidney and ureter procedures for neoplasm without CC/MCC<11 (*)
Kidney and ureter procedures for neoplasm with MCC<11 (*)
Kidney and ureter procedures for neoplasm with CC<11 (*)
Kidney and ureter procedures for non-neoplasm with MCC<11 (*)
Other kidney and urinary tract procedures with MCC<11 (*)
Transurethral prostatectomy with CC/MCC<11 (*)
Female reproductive system reconstructive procedures<11 (*)
Uterine and adnexa proc for non-malignancy without CC/MCC<11 (*)

Note: (*) indicates data cannot be disclosed to protect personal health information due to the small number of Medicare patients.
CC: Complicating or Comorbid condition; MCC: Major Complicating or Comorbid Condition.

30-Day Mortality Measures

The 30-day mortality rate at Manchester Memorial Hospital was calculated by CMS (Centers for Medicare & Medicaid Services) using Medicare claims and eligibility information as well as VA administrative information.

Measure Name Result
Hospital 30-Day Death (Mortality) Rates from Heart Attack 16.4
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Attack No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 13.3
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 20
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Attack 99
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Attack
Hospital 30-Day Death (Mortality) Rates from Heart Failure 15.1
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Failure Worse than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 12.5
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 18.2
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Failure 336
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Failure
Hospital 30-Day Death (Mortality) Rates from Pneumonia 10.6
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Pneumonia No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 8.6
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 12.8
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Pneumonia 517
Footnote - Hospital 30-Day Death (Mortality) Rates from Pneumonia

Patient Hospital Experience Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey is a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. This survey at Manchester Memorial Hospital is administered to a random sample of adult inpatients between 48 hours and six weeks after discharge.

Survey Question Result
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 5%
Percent of patients who reported that their nurses "Usually" communicated well. 18%
Percent of patients who reported that their nurses "Always" communicated well. 77%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 5%
Percent of patients who reported that their doctors "Usually" communicated well. 17%
Percent of patients who reported that their doctors "Always" communicated well. 78%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 13%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 30%
Percent of patients who reported that they "Always" received help as soon as they wanted. 57%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 6%
Percent of patients who reported that their pain was "Usually" well controlled. 26%
Percent of patients who reported that their pain was "Always" well controlled. 68%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 20%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 20%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 60%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 12%
Percent of patients who reported that their room and bathroom were "Usually" clean. 25%
Percent of patients who reported that their room and bathroom were "Always" clean. 63%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 15%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 39%
Percent of patients who reported that the area around their room was "Always" quiet at night. 46%
Percent of patients who reported that YES,they were given information about what to do during their recovery at home. 83%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 17%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 10%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 29%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 61%
Percent of patients who reported NO,they would not recommend the hospital. 6%
Percent of patients who reported YES,they would probably recommend the hospital. 26%
Percent of patients who reported YES,they would definitely recommend the hospital. 68%
Number of Completed Surveys 300 or more
Survey Response Rate Percent 32%
Hospital Footnote