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William W Backus Hospital - Profile, Major Services, Health Measures, and Patient Experience

The following tables show the profile, major inpatient hospital services, 30-day mortality measures, and patient hospital experience survey at William W Backus Hospital.

Basic Information

Address: 326 Washington St, Norwich, CT 06360         Phone: 860-889-8331
Hospital Type: Acute Care Hospitals         Emergency Services: Yes
Hospital Owner: Voluntary non-profit - Other

Major Inpatient Hospital Services

The information in this table reflects inpatient hospital services provided by William W Backus Hospital to Medicare beneficiaries.

Service Name Number of Cases Treated i
Major joint replacement or reattachment of lower extremity without MCC151
Heart failure and shock with MCC123
Chest Pain112
Chronic obstructive pulmonary disease with MCC106
Simple pneumonia and pleurisy with MCC81
Heart failure and shock with CC80
Chronic obstructive pulmonary disease with CC68
Chronic obstructive pulmonary disease without CC/MCC51
Major small and large bowel procedures with CC51
Spinal fusion except cervical without MCC46
Acute myocardial infarction, discharged alive with MCC42
Acute myocardial infarction, discharged alive with CC27
Heart failure and shock without CC/MCC27
Back and neck proc exc spinal fusion with CC/MCC or disc device/neurostim25
Extracranial procedures without CC/MCC24
Acute myocardial infarction, discharged alive without CC/MCC23
Major small and large bowel procedures with MCC23
Cervical spinal fusion without CC/MCC23
Major small and large bowel procedures without CC/MCC19
Spinal fusion except cervical with MCC16
Back and neck proc exc spinal fusion without CC/MCC16
Laparoscopic cholecystectomy without c.d.e. without CC/MCC13
Laparoscopic cholecystectomy without c.d.e. with MCC11
Laparoscopic cholecystectomy without c.d.e. with CC11
Diabetes with MCC<11 (*)
Major cardiovasc procedures with MCC or thoracic aortic aneurysm repair<11 (*)
Extracranial procedures with CC<11 (*)
Permanent cardiac pacemaker implant without CC/MCC<11 (*)
Permanent cardiac pacemaker implant with CC<11 (*)
Cholecystectomy except by laparoscope without c.d.e. with MCC<11 (*)
Hernia procedures except inguinal and femoral without CC/MCC<11 (*)
Hernia procedures except inguinal and femoral with CC<11 (*)
Stomach, esophageal duodenal proc without CC/MCC<11 (*)
Cervical spinal fusion with MCC<11 (*)
Cervical spinal fusion with CC<11 (*)
Bilateral or multiple major joint procs of lower extremity without MCC<11 (*)
Major joint replacement or reattachment of lower extremity with MCC<11 (*)
Revision of hip or knee replacement with MCC<11 (*)
Revision of hip or knee replacement with CC<11 (*)
Biopsies of musculoskeletal system and connective tissue without CC/MCC<11 (*)
Biopsies of musculoskeletal system and connective tissue with MCC<11 (*)
Biopsies of musculoskeletal system and connective tissue with CC<11 (*)
Kidney and ureter procedures for neoplasm without CC/MCC<11 (*)
Kidney and ureter procedures for neoplasm with MCC<11 (*)
Kidney and ureter procedures for neoplasm with CC<11 (*)
Kidney and ureter procedures for non-neoplasm with MCC<11 (*)
Transurethral procedures with MCC<11 (*)
Other kidney and urinary tract procedures with MCC<11 (*)
Other kidney and urinary tract procedures with CC<11 (*)
Transurethral prostatectomy without CC/MCC<11 (*)
Transurethral prostatectomy with CC/MCC<11 (*)
Female reproductive system reconstructive procedures<11 (*)
Uterine and adnexa proc for non-malignancy without CC/MCC<11 (*)

Note: (*) indicates data cannot be disclosed to protect personal health information due to the small number of Medicare patients.
CC: Complicating or Comorbid condition; MCC: Major Complicating or Comorbid Condition.

30-Day Mortality Measures

The 30-day mortality rate at William W Backus Hospital was calculated by CMS (Centers for Medicare & Medicaid Services) using Medicare claims and eligibility information as well as VA administrative information.

Measure Name Result
Hospital 30-Day Death (Mortality) Rates from Heart Attack 16.4
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Attack No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 13.2
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Attack 20.3
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Attack 172
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Attack
Hospital 30-Day Death (Mortality) Rates from Heart Failure 12
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Heart Failure No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 9.8
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Heart Failure 14.7
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Heart Failure 450
Footnote - Hospital 30-Day Death (Mortality) Rates from Heart Failure
Hospital 30-Day Death (Mortality) Rates from Pneumonia 10.1
Comparison to U S Rate - Hospital 30-Day Death (Mortality) Rates from Pneumonia No Different than U.S. National Rate
Lower Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 8.2
Upper Mortality Estimate - Hospital 30-Day Death (Mortality) Rates from Pneumonia 12.3
Number of Patients - Hospital 30-Day Death (Mortality) Rates from Pneumonia 590
Footnote - Hospital 30-Day Death (Mortality) Rates from Pneumonia

Patient Hospital Experience Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Patient Survey is a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. This survey at William W Backus Hospital is administered to a random sample of adult inpatients between 48 hours and six weeks after discharge.

Survey Question Result
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 4%
Percent of patients who reported that their nurses "Usually" communicated well. 18%
Percent of patients who reported that their nurses "Always" communicated well. 78%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 5%
Percent of patients who reported that their doctors "Usually" communicated well. 17%
Percent of patients who reported that their doctors "Always" communicated well. 78%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 8%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 26%
Percent of patients who reported that they "Always" received help as soon as they wanted. 66%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 6%
Percent of patients who reported that their pain was "Usually" well controlled. 21%
Percent of patients who reported that their pain was "Always" well controlled. 73%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 20%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 18%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 62%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 7%
Percent of patients who reported that their room and bathroom were "Usually" clean. 22%
Percent of patients who reported that their room and bathroom were "Always" clean. 71%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 16%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 33%
Percent of patients who reported that the area around their room was "Always" quiet at night. 51%
Percent of patients who reported that YES,they were given information about what to do during their recovery at home. 80%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 20%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 9%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 28%
Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 63%
Percent of patients who reported NO,they would not recommend the hospital. 4%
Percent of patients who reported YES,they would probably recommend the hospital. 25%
Percent of patients who reported YES,they would definitely recommend the hospital. 71%
Number of Completed Surveys 300 or more
Survey Response Rate Percent 31%
Hospital Footnote